... | @@ -145,13 +145,13 @@ The latter, although **is** an existent URL/project, is there only to keep old s |
... | @@ -145,13 +145,13 @@ The latter, although **is** an existent URL/project, is there only to keep old s |
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This is a nasty one that we get quite often. There are different things you can try, and we're sorry that we have not yet found a sure way yet.
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This is a nasty one that we get quite often. There are different things you can try, and we're sorry that we have not yet found a sure way yet.
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### Try logging in to ohwr.org instead of www.ohwr.org
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### 1. Try logging in to ohwr.org instead of www.ohwr.org
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I was logged in at [www.ohwr.org](http://www.ohwr.org) and there it failed. I revoked all sessions, went out of the browser, went back and it still failed.
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I was logged in at [www.ohwr.org](http://www.ohwr.org) and there it failed. I revoked all sessions, went out of the browser, went back and it still failed.
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Then I logged in to [ohwr.org](http://ohwr.org), not [www.ohwr.org](http://www.ohwr.org) and it works like a charm!
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Then I logged in to [ohwr.org](http://ohwr.org), not [www.ohwr.org](http://www.ohwr.org) and it works like a charm!
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### Try removing old active sessions and authentication tokens
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### 2. Try removing old active sessions and authentication tokens
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This is a bug related to authentication tokens in the framework that the current Gitlab version is based on. For the full technical story, you may visit issue [253](https://ohwr.org/project/ohr-support/issues/253). But to get this fixed for you, try the following first:
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This is a bug related to authentication tokens in the framework that the current Gitlab version is based on. For the full technical story, you may visit issue [253](https://ohwr.org/project/ohr-support/issues/253). But to get this fixed for you, try the following first:
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... | @@ -164,10 +164,7 @@ This is a bug related to authentication tokens in the framework that the current |
... | @@ -164,10 +164,7 @@ This is a bug related to authentication tokens in the framework that the current |
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If this procedure fixes the problem for you, congratulations.
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If this procedure fixes the problem for you, congratulations.
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### Ask the maintainers to reboot the GitLab server
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### 3. Upload your file with a Python script
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For some users, the issue seems to be more persistent. The next step would be to ask the maintainers (`ohwr-support@cern.ch`) a restart of the Gitlab server; this drastic action seems to have cured the problem of some users. Although this cannot be done on a regular basis, it is worth trying if the above recipe did not work.
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### Upload your file with a Python script
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If nothing of the above worked, a workaround is still possible. You will use a Python script that uploads a file by talking directly to `ohwr.org` via its API, thus bypassing the web interface. You will need a Python installation with the `requests` package installed.
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If nothing of the above worked, a workaround is still possible. You will use a Python script that uploads a file by talking directly to `ohwr.org` via its API, thus bypassing the web interface. You will need a Python installation with the `requests` package installed.
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... | @@ -193,6 +190,10 @@ and paste the text that the program prints in your wiki page to link to the just |
... | @@ -193,6 +190,10 @@ and paste the text that the program prints in your wiki page to link to the just |
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This **must** work, as it does not rely on the clever authentication verification of Ruby on Rails.
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This **must** work, as it does not rely on the clever authentication verification of Ruby on Rails.
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### 4. Ask the maintainers to reboot the GitLab server
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For some users, the issue seems to be more persistent. The next step would be to ask the maintainers (`ohwr-support@cern.ch`) a restart of the Gitlab server; this drastic action seems to have cured the problem of some users. Although this cannot be done on a regular basis, it is worth trying if the above recipe did not work.
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---
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---
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## Files
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## Files
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... | | ... | |